Frequently Asked Questions
We use natural and organic ingredients, such as avocado, onion, ginger, aloe vera, cinnamon, and carrot. We also utilize plant-based and/or synthetic formulations necessary for the proper preservation of the line and to ensure visible results in a short time. However, our products are formulated without parabens or harsh chemicals.
Yes, our product line is designed to nourish and hydrate all hair types, from dry and damaged to curly and oily.
We recommend reviewing the description and ingredients of each product. You can also consult our usage guides or contact our customer service for personalized advice.
Currently, we do not offer samples, but you can purchase travel sizes or smaller versions of some products to try before buying the full-size versions. You can also experience a hair wash using our line at the beauty salons where we are distributed. Here is a link to find the authorized establishments that distribute our products: Distributors
If you experience an allergic reaction, stop using the product immediately and consult a physician. You can also contact us to report your experience.
We offer several shipping options. Delivery times vary depending on your location; however, orders are generally processed within one to three business days and delivered within three to seven business days.
Yes, we accept returns within 30 days of purchase. The product must be unused and in its original packaging. Please refer to our Return Policy for more details.
I understand they should change the phrasing of the question and make it more suggestive. The estimated time can be whatever is best understood; usually, for this type of product, they set it at 14 to 30 business days. Another observation is that the return shipping cost is mostly assumed by the user who purchased. I would have to evaluate whether the user would send it to a specific address or if you would come to pick it up. You could use this response if you find it feasible:
If you have placed an order on the website and want to return one or more purchased products, you can make the return within 15 days following delivery.
Note: Products must be returned in the same condition in which they were delivered. Products must be returned intact, unused, and undamaged. Sealed items that are not suitable for return for hygiene or health protection reasons and that have been opened after delivery cannot be returned.
Remember that the return costs for the items will be at your expense. For more information, please review our Return Policy.
You can contact us via email at Info@sancler.com or by calling [+829 452 2100]. We are here to help.
Yes, we offer special promotions and loyalty programs. Subscribe to our newsletter to stay up to date with the latest offers and news.
Yes, all our products are cruelty-free, and we do not conduct animal testing at any stage of production.
We recommend storing the products in a cool, dry place, away from direct sunlight to preserve their quality and effectiveness.
Yes, our products are designed to complement each other, so you can use several at once to maximize the benefits.
Yes, we offer resources on our website as well as tips on social media. You can also contact us for more specific inquiries.
If you have placed an order and believe you have received the wrong product or that you did not receive the item you ordered, please write to our customer service team. One of our representatives will contact you to find the best solution together.
If they do, they must answer by explaining how the process works. If this type of shipping is currently not being carried out, but they plan to do so and have a timeframe for when it will start, they should answer by specifying that they are in the process and will be doing it within a period of [X] time.
And if it is not being considered, they could change that question.
