Introduction:
At Sancler, we are committed not only to the quality of our hair, facial, and personal hygiene products but also to the satisfaction of our customers, who are the vital backbone of our growth. If for any reason you are not satisfied with your purchase of any of our products, we offer the option to return it under the terms established in our policy.
Return Period:
You have a period of no more than 30 days from the date of receipt of your order to request a return. After this period, we will be unable to offer you a refund or exchange.
Return Conditions: To be accepted:
- The product must be unused and in its original condition, with the seal intact and the packaging undamaged.
- You must provide a receipt or proof of purchase.
- Returns of opened or used products are not accepted for hygiene reasons.
Return Process:
- Notify our customer service team of your intent to return a product by sending an email to [info@sancler.com].
- You will receive instructions on how to proceed with the return.
- Pack the product securely and send it to the address provided to you.
Refunds:
- Once we receive the returned product and verify its condition, we will process your refund.
- The refund will be issued via the original payment method used for the purchase.
- Please note that shipping costs are non-refundable.
Exchanges
If you wish to exchange one product for another, you may request the exchange and it will be carried out according to your preference.
Sale Products*
Products on sale or discounted are final and are not eligible for return or exchanges.
Contact
If you have questions about our return policy or need assistance, do not hesitate to contact us through:
- Email: info@sancler.com
- Phone: (809) 390 2116
